online travel services

Those of you who have been keeping track of me will know that I'm pretty involved with the whole online travel arrangements thing. I've researched our ski trip to NZ (7 weeks to go...!!) online, as well as researching the travel agents themselves online. I've selected and booked a place to stay in the Hunter Valley for the super six weekend away. I've been known to book flights to Melbourne (and we fly to Melbourne a lot!) online as well.

In all that I've found some pretty damn fine travel agents/comparison tools. Like the NZ holiday cost generator (pity it only works for the one company, but fine nonetheless). That's a very neat one. Also I've used Air New Zealand, Qantas, and Virgin Blue's online trip planners. And speaking of trip planners where would I be without the excellent CityRail trip planner (well I'd probably be right here still, but it's made life much easier!) And for comparing prices I've tried zuji, webjet, and And using the comparisonators is so much easier than investigating each individual airline!!

About those last - a quick review. Zuji is tedious as it's international based and far too busy with extraneous flash movies playing all over the place.
I like webjet but it is very slooooooow to load/search/respond. seems lovely - as it's fast to load and search but I had major problems with things that shouldn't have been an issue!!

Here's why I'm not using any more:

  1. after registering, if you close the page, when you reopen it there's no place to login!! Nope, not at all, not until after you run a whole new flight search - then the login comes up.

  2. I stupidly messed up the credit card details (though I'm sure there was something funny going on there) and they sent me an email telling me it was all bad - fine - and telling me to fix it ... so back to the website (try to login -see point 1 - argh!) but can't find anywhere to update the credit card details for an existing booking - so go to call them...

  3. heeeey, the number to call isn't in the email they sent me!! ... back to the *&$^!%# website to find out their contact number.

  4. ring them and they say "oh no, of course you can't do that - but I can update it for you.."

  5. fine, so they fix it - apparently. She said they would send the e-ticket straight away.
    ... and 5 hours later the e-ticket hadn't arrived

    • So I emailed them. Again.

  6. Eventually they emailed me 2 copies of the e-ticket. (what's that, in case I lose one?)

Conclusion? I'll persevere with webjet. Despite being a bit slow, it does Australian domestic and international flights and it's really easy to find the login button!!!


  1. Anonymous said...
    Hi Butercup,

    Firstly, thx for your feedback. It is good to see/hear feedback, even if it is negative from one of our clients. Sorry, I should introduce myself, my name is Matt and I work for (TVL).

    You are completely right about the login/profile facilities on our website and we apologise for the frustration and inconvenience. One of the issues we face at TVL is that we have two booking engines: one for domestic/trans-Tasman travel and one for other international destinations. As a result, we do not have one common profile/login option.

    We realise this is an issue and are working on a couple of options. We will also shortly be undertaking some usability studies on our different engines.

    So thx for the feedback. I hope you consider using TVL again.

    Cheers, Matt.
    PS. Would you be interested in taking part in a closed user group. Probably wont be until July/August time. Please let me know:
    butercup said...
    Can I just say, wow, someone outside my family and friends read my blog - and, wow, that it actually got read by the people I was ranting about!!

    Anyway, I've replied to Matt so you don't have to bug me about that - and I probably will take part in the user group thing later on, in case you were wondering.


    I'm famous!!

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